These policy summaries are tailored for public display on Comclean Australia’s official website. They align with industry expectations, ISO certifications, and the company’s operations across the healthcare, government, and property sectors. 

Environmental Management Policy 

At Comclean , environmental responsibility is embedded in every level of our operations. We are committed to minimising our environmental footprint while delivering reliable and effective cleaning services. 

As part of this commitment, we: 

• Use GECA-certified and biodegradable cleaning products that are free from harmful toxins
• Prioritise microfibre technology to reduce water and chemical usage
• Select low-emission, energy-efficient equipment across our service fleet
• Train staff on environmental protocols, chemical handling, and sustainability standards
• Operate under an ISO 14001 certified Environmental Management System 

We continue to review and refine our practices to deliver environmentally conscious cleaning services that align with regulatory and industry expectations. 

Diversity & Inclusion Policy 

Comclean is committed to creating an inclusive and respectful workplace where all individuals are treated fairly, with dignity, and given equal opportunities to contribute and succeed. 

We: 

• Support a workplace free from discrimination, harassment, and bias
• Value diverse backgrounds, experiences, and perspectives
• Promote respectful communication and inclusive decision-making
• Provide training to support awareness and inclusive behaviours
• Encourage culturally safe environments across all work sites 

This approach reflects our values of fairness, collaboration and respect, and supports stronger relationships with both our team and the communities we serve. 

Workplace Health & Safety (WHS) Policy 

We prioritise the health, safety and wellbeing of our employees, clients, and site visitors. Comclean operates under an ISO 45001 certified WHS framework to ensure compliance and continuous improvement. 

Our safety practices include: 

• Site-specific risk assessments and Safe Work Method Statements (SWMS)
• Comprehensive staff inductions and “Take 5” safety meetings
• Regular training in hazard identification, PPE, emergency response and chemical handling
• Use of digital tools such as SafetyCulture and Swept to monitor safety in real time
• Regular audits and a Corrective Action Procedure for issue resolution 

Safety is everyone’s responsibility and a shared priority across all Comclean sites. 

Suspected breaches or concerns can be reported confidentially to info@comcleanaustralia.com.au. 

Quality Management Policy 

Consistent service quality is at the heart of Comclean’s reputation and success. We operate under an ISO 9001 certified Quality Management System (QMS) to ensure each job is completed to the highest standard. 

Our approach includes: 

• Clear site specifications and staff competency records
• Scheduled inspections and unannounced audits by our operations team
• Transparent reporting to clients via live tracking tools and formal audits
• Ongoing training, feedback loops, and continuous improvement initiatives
• Corrective action procedures to quickly address and resolve service concerns 

We are committed to delivering cleaning services that meet or exceed client expectations every time. 

Corporate Social Responsibility (CSR) Statement 

At Comclean , we take a practical and responsible approach to business. Our CSR efforts focus on creating a positive impact for our clients, our staff, and the communities we work in. 

Our commitments include: 

• Supporting sustainable cleaning practices across all services
• Investing in training and professional development for our team
• Providing a safe and respectful work environment for all employees
• Engaging respectfully with local communities and industries
• Striving to reflect the values of integrity, transparency and accountability

We are proud to be a reliable, values-led cleaning partner for organisations across Australia. 

Anti-Bribery and Corruption Policy 

Comclean operates with integrity and transparency in all business dealings. We maintain a zero-tolerance approach to bribery, corruption, and unethical conduct. 

Key principles: 

• All staff must avoid accepting or offering improper payments or inducements
• Gifts and hospitality must be declared and managed in accordance with internal guidelines
• Third-party contractors must act in line with this policy
• Any suspected breaches must be reported and will be investigated confidentially 

This policy reinforces our commitment to ethical service delivery and responsible corporate governance. 

Suspected breaches or concerns can be reported confidentially to info@comcleanaustralia.com.au. 

Modern Slavery and Ethical Sourcing Policy 

Comclean recognises the responsibility to prevent modern slavery and support ethical practices across our supply chain. We are committed to identifying and addressing risks relating to labour exploitation and human rights violations. 

Our approach includes: 

• Vetting suppliers for compliance with fair labour standards
• Avoiding high-risk products or suppliers where risks are identified
• Raising internal awareness about modern slavery indicators
• Supporting responsible procurement aligned with industry standards 

While we are not currently required to report under the Modern Slavery Act 2018 (Cth), we take voluntary steps to uphold its principles. 

Suspected breaches or concerns can be reported confidentially to info@comcleanaustralia.com.au. 

Employee Conduct and Entitlements Policy 

Comclean highly values professionalism, fairness, and compliance with Australian workplace laws. We provide a safe and respectful work environment where all employees are supported to succeed. 

This policy covers: 

• Induction and training for new staff, including WHS and site protocols
• Code of conduct for respectful communication, behaviour, and teamwork
• Leave entitlements, shift allocations, and award compliance
• Procedures for requesting leave, reporting absences, and returning to work 

We aim to be a responsible employer with transparent and supportive practices. 

Insurance and Legal Compliance Statement 

Comclean Australia holds all required insurance and certifications to deliver professional cleaning services safely and reliably. 

Our current cover includes: 

• Public liability insurance
• Workers’ compensation
• Commercial motor insurance for fleet vehicles
• Professional indemnity where required by contract 

Our services are supported by ISO 9001, ISO 14001, and ISO 45001 certifications, as well as CM3 prequalification. 

Client Operations and Site Management Policy 

We are committed to efficient, transparent, and accountable service delivery at every client site. 

We ensure: 

• Clear communication protocols between site staff, clients, and managers
• Site-specific cleaning specifications, schedules, and checklists
• Lockable, ventilated cleaning storerooms with up-to-date SDS registers
• Live job tracking and reporting through Swept and SafetyCulture 

Our site operations reflect best practice standards and our commitment to service reliability. 

Data Protection and Privacy Policy 

Comclean respects the confidentiality and privacy of all client, staff, and third-party information encountered during service delivery. We are committed to protecting data and upholding privacy standards across all operations. 

Key commitments: 

• Staff are trained in handling sensitive information and maintaining confidentiality
• Access to client data and secure areas is limited to authorised personnel only
• Physical and digital records are stored in accordance with privacy laws
• We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) 

This policy applies to all staff and subcontractors who may have access to personal, health, or business information during their duties. 

For more information, please refer to our full Privacy Policy. 

Business Continuity and Emergency Response Policy 

We understand the importance of maintaining critical cleaning services during unforeseen events. We are committed to ensuring service continuity for clients during emergencies and disruptions. 

Preparedness measures include: 

• Emergency response procedures for floods, power outages, and hazardous events
• Backup staffing arrangements for high-priority clients
• Continuity plans for supply chain and consumables
• Regular testing and review of contingency plans 

This policy supports business resilience and service continuity, particularly in healthcare, education, and government environments. 

These summaries form part of Comclean Australia’s broader policy framework and support our commitment to ethical, compliant, and client-focused operations. 

For enquiries, support, or to request a copy of our policies, please contact us at info@comcleanaustralia.com.au